Why retailers choose a third-party retail technology service provider

Retail technology can present a daunting task for retail operations managers.

A retailer may have many Original Equipment Manufacturers to work with. There’s also complicated variables like multiple equipment warranties, store or facility access, sensitive information management, or coordination across regions that must be addressed.

For retail operations managers, there are three ways to manage retail technology:

1. Work only with your various OEMs. The equipment manufacturer has the best knowledge of their own equipment. They may, however, recommend regular upgrades of perfectly operational equipment. This option often requires close management of multiple leases, service contracts, and warranties that cover all of the equipment.

2. Hire technicians. Often a more expensive option, especially for smaller retailers, hiring full-time personnel to keep your retail technology equipment up and running is another way to go. But hiring in-house technicians to provide periodic maintenance and routine operational updates can be costly, especially if they’re expected to travel to multiple store locations.

3. Partner with an expert retail technology service organization. A proven third-party technical service provider with a regional, national, or global presence can provide reliable technical service on multiple types of retail technology equipment to provide an integrated solution for all your stores.