Ricoh Logo
Languages
A man and woman looking at the results of Ricoh commissioning IDC to survey 600+ leaders to better understand what was most critical to their future success.

Ricoh commissioned IDC to conduct a national survey of 600+ business and IT leaders, across industries, to understand the true impact and cost of employee experience – and what it means to a company's success.
This is what we discovered.

Download Report

Key findings

Improving EX is Critical to Success

What are the most critical success factors for your organization? Leaders answered:

  1. Improved employee experience

  2. Improved customer engagement

  3. Training and development around AI-enabled applications

There’s a measurable EX > CX connection

94% of Leaders, at least casually observed, the positive impact improved EX has on CX.

Employee experience has evolved

In the office era, EX was seen as HR’s job—focused on perks and policies for individuals. Today, it’s a business imperative.

Formula for success: A connected ecosystem

The RICOH x IDC research shows the biggest gains come when organizations unify four critical elements:

  • AI + Security

  • Communication & Collaboration Tools

  • Flexible Work Models

  • IT & Third-Party Support

Ricoh delivers this connected ecosystem — helping leaders transform EX into measurable growth.

Improving EX isn’t about one tool or policy—it takes a holistic approach. Employees need seamless access to the right mix of tools, training, flexible work models, and AI-powered, cloud-based resources.

Schedule a call

Amy Loomis, IDC, Research VP / Future of Work, shares survey insights